Keeping a close watch on the key parameters helps in establishing a control over the branches and results in higher revenue, customer retention and profitability.
Such type of close monitoring was hitherto being done by random/mystery audits, such type of audits are done once in few months and have various issues like: many issues are left unreported, auditors can be wrongly influenced by the local staff to submit wrong reports, audit quality depends largely on the quality and commitment and business knowledge of the auditor, and above all manual audits are very expensive.
With the help of CCTV surveillance systems and IoT based sensors, such audits can be performed electronically from a single location. In an electronic audit, auditors can keep an eye on all business outlets and monitoring of key business parameters can be done at randomly / fixed time intervals or on the basis of the alerts received from the IoT based sensors installed at remote locations.